Orders and Payments

1How do I place an order?
To place an order, simply browse our online store, select the items you want, and add them to your shopping cart. Once you're ready to checkout, follow the instructions to complete your purchase.
2What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment options. Please check our checkout page for the most up-to-date list of accepted payment methods.

General Information

1What types of Pokémon cards do you sell?
We sell a wide variety of Pokémon cards, including booster packs, theme decks, individual cards, and special collector's sets. We also offer vintage and rare cards. Most of the cards we sell are english and have this (EN) symbol by their side.

Shipping and Delivery

1Do you ship internationally?
Yes, we offer international shipping to many countries. However, shipping costs and delivery times may vary based on your location.
2How long does it take for my order to arrive?
Shipping times vary based on your location and the shipping method selected. Generally, domestic orders take 3-7 business days, while international orders may take 7-14 business days. You can find more specific information on our Shipping & Delivery page.
3How much does shipping cost?
Shipping costs are calculated based on the weight and destination of your order. You can view the estimated shipping cost during checkout.

Returns and Refunds

1What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging (We cannot accept opened merchandise). If you'd like to initiate a return, please contact our customer support team for instructions.
2How do I request a refund?
To request a refund, please contact our customer support team with your order number and the reason for the refund request. Refunds are typically processed within 7-10 business days after receiving the returned item.

Customer Support

1How can I contact customer support?
You can reach our customer support team via email at admin@mistertcg.eu, or through our Contact Us page. We aim to respond to all inquiries within 24-48 hours.
2Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotions on our products. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.